With our 25, 50 and 75-hour Support Packs, you get access to a dedicated team consisting of a developer and a designer if needed. An account manager will ensure all goes smoothly, but you or someone on your team is managing the work queue.

Once you submit your project through our website form, it gets queued to be reviewed by a developer or a designer. Soon after that, we will follow up to provide you with a project estimate that matches your needs. The work begins as soon as we've confirmed your payment.

You can replenish your hours with a 25, 50 or 75-hour support pack as needed, OR we would invoice for the extra hours at a favourable rate.

With our standard hourly rate, you can expect a 10-hour project to be delivered on in roughly 10 days (approx. 1 hour /day). We also offer express quotes, where we deliver on projects in half the time. E.g. For a 10-hour project, the turnaround time will be 5 days (approx. 2 hours /day).

We guarantee unlimited revisions, no matter the amount of hours purchased. We’ll keep revising until it’s perfect. We will do our best to shorten the communication between reviews. If you wish to revisit the project past its completion, to make design or code updates, this needs to be covered as a separate project.

Your hourly balance from your support pack will roll over for the following 3 months, after purchase. This means that any remaining hours will still be usable for that long. Unused hours expire at the end of this period. In the meantime, we do our best to provide you with recommendations for improvements across your website, where needed.

Yes, you can submit your project details or list of tasks, and we'll follow up to provide you with a quote.

No, we're a freelancer platform that matches brands, agencies and other businesses with vetted developers.

Larger and more complex projects may take more time. If we assess a project to be above 75 hours, we can provide an estimate for this and we can decide together if it’s suitable to be quoted separately.

Full site setups and/or redesigns are usually a fit for our largest, 75-hour Support Pack. They require a larger project-based quote based on the needs and complexity of the implementation. We can offer a separate detailed quote for these projects if they exceed 75 hours. Rates for this type of work range from USD $85-$120/hour or from USD $5000.

You may request a refund within the first 30 days of your purchase for any reason. Refunds requested within this period will be may be partial in case the developer has started or completed a portion of the project. Please note that refunds will not be granted to agencies. If you are an agency and not an individual store owner, please refer to our Terms and Conditions.

A senior-level designer typically earns from USD $80,000 to USD $100,000 per year; a capable developer is similar or even higher. They can be hard to find, so you’re lucky if you can hire one, and extremely if you can afford both. Hiring staff comes with other costs and not much flexibility if there are months with less work needed. However, with your HeyCarson Support Pack, you can consult with a developer or designer as often as you need.

Our service is designed to be used by Shopify brands, not agencies or freelancers. To get the most value out of your Support Pack, it’s important for you to have a clear sense of your vision and goals, and be able to describe it with some detail, and with references where required. Having experience with building project briefs, as well as a basic understanding of Shopify and what goes into maintaining an online store is just as beneficial. We find our best clients are growing brands, somewhere between $40k/month and $200k/month in online sales. They are short on Human Resources and want to leverage as much as possible of their Shopify setup to drive more sales, improve their operations and customer experience. For brands below this level of sales we believe there are better options out there.

When you purchase your chosen Support Pack, we will follow up shortly after your payment was confirmed, by email. We will be able to answer any question you have, and we'll guide you through the process of writing and submitting any other new requests. You’ll be up to speed and going in no time!